Cancellation and Refund Policy

At HostGrad, we have full confidence in our varied range of services, products and e-business solutions. We leave no stone unturned in providing our esteemed clients fast, reliable and exceptional service guarantee every time in time we do business with them. All the services available at HostGrad website are carried out for the clients after proper project analysis using a complete scope document. It ensures full understanding of the work and almost no possibilities of any project cancellation, reversal or dispute. However, any refund and service cancellation is taken place abiding a set of conditions.

Cancellation Terms –

• A subscriber can place the cancellation order for a particular service within 2-3 days of service agreement by contacting us over a telephonic call or e-mail.
• No cancellation is available for the services offered with promotional discounts on special occasions. These are limited edition offers and hence any range of refund would not be possible.
• In no case, HostGrad will entertain cancellation requests made for Website Design and Development post 3 days of the service agreement.
• Fee once paid will be refunded only in case if the cancellation is requested within 24 hours.
• A service stands cancel if next payment is not received within stipulated working days
• A service stands cancel if HostGrad suspects a fraudulent usage of the services it provides, in that case the project/deal will be refused.

Refund Terms –

• Every service offered by us takes different course of action to get accomplished from start to end thus refund policy differs from one service to other.
• There is always a certain set of resources that are involved in achieving every milestone of a campaign. Thus, a refund would not be entertained for the work already completed or which is 70% complete.
• If a refund is claimed within 2-3 days and the project has already started, then in that case 70% of the total amount will be refunded and 30% will be taken as service charges.
• No refund is possible for the fee paid in the form of administrative fees or installation charges.
• Taxes paid on services levied by regulatory bodies would not be refunded with fee refund.
• No refund will be entertained in case service gets canceled due to any violation of terms stated in our Terms & Condition section.
• There is no refund policy for the services placed under same day delivery.
• HostGrad is not liable to pay refund if delay or service disruption happens due to third party involvement.